Welcome Back to Your Happy Place! We're pleased to let you know that the resort has re-opened as of June 1st with strict safety protocols in place. Thank you for your support, patience, and flexibility as we adapt to an ever-evolving situation. We are taking reservations through our online request form or by phone at 250-725-4213 between 8:30am to 10:00pm daily.

Frequently Asked Questions

What is your cancellation/changes policy?

For advanced bookings there is a 3 night minimum during peak season and 2 night minimum during low season.  A credit card deposit is required at time of booking for cabins and full payment is required for RV Park reservations. Notice of intent to cancel must be received 14 days prior to arrival date for refund less a $40 administration fee. There are no refunds within 14 days of arrival or for early departure.

What are the precautions you are taking in response to COVID-19?

Crystal Cove will be following the guidance provided in this document for preventing the transmission of COVID-19 to Crystal Cove Beach Resort employees and guests.

What are your check-in and check-out times?

For our cabins and RV glamping, check-in begins at 4pm and check out time is anytime before 11am.

For RV camping stays, check-in begins at 1pm and check out anytime before 11am.

Due to the extended time it now takes to clean with our new Covid-19 procedures these times are now firm with no early check ins or late checks out allowed at this time. Thanks for your understanding.

Do you provide WiFi?

We do offer free WiFi to all cabin and RV guests.

Are you pet friendly?

Yes, we are a 100% pet friendly resort.  There is a $30 fee per pet, per visit (not per night) in the cabins and $7 fee per pet, per visit in the RV park.  For our cabin guests, we will supply towels, bowls and a blanket for your pet to use while you stay with us. View all our pet-friendly amenities.

Please note pet leashing requirements for Pacific Rim National Park and for Tofino beaches (scroll to the Beaches section).

Is there a minimum nights stay?

There is a 3 night minimum for reservations during peak season and on all holidays and long weekends (including spring break).  There is a 2 night minimum at all other times.

Is there a restaurant on site?

We do not have a restaurant on site, however there are many great restaurants close by and all our cabins are equipped with kitchens.  We do have a coffee bar on site that serves Starbucks coffee and snacks (cookies, muffins, etc.).

Is there a grocery store close by? Liquor store?

Groceries can be purchased in town, or just across the road from Crystal Cove. Beer, wine and spirits can be purchased in town.

We know that sometimes the planning involved in getting here can be a monumental task. We would like to make it a little easier on you by doing the shopping then stocking your cabin prior to your arrival. View more information about our cabin stocking program here.

Do your cabins have cable TV?

Yes, all of our cabins have cable television and a DVD player. DVDs are complimentary to borrow from the office. View the complete list of cabin amenities here.

How far from Tofino is Crystal Cove?

We are 3 km from the town of Tofino.

How far is Long Beach?

Pacific Rim National Park and the famous Long Beach is approximately 10 km from Crystal Cove.

Is the ocean warm enough to swim in?

The ocean temperature ranges from  7-14 degrees Celcius (44-58 degrees Fahrenheit). Wetsuits are recommended.

Do you offer tent sites in the RV Park?

Our RV Park caters specifically to recreational vehicles only and for this reason we are unable to accommodate tent camping or car/vehicle camping within our facility.

Is there a swimming pool or communal hot tub?

Some cabins have private hot tubs, and the Rainforest Cabins have access to two large shared hot tubs. There is no swimming pool or communal hot tub.

Can you provide playpens and high chairs?

Yes, if you require a playpen or high chair, please be sure to make this request when you make your reservation. View the complete list of cabin amenities here.

Please note that we do not provide baby gates, but guests may use their own.

Do you provide cooking utensils?

All our kitchens are well equipped with everything you need for cooking. All cabins also have a BBQ. View the complete list of cabin amenities here.

Do I need to bring linens, towels, cookware, firewood, propane, etc?

We provide all necessary towels, linens, cookware, firewood, propane, etc. View the complete list of cabin amenities here.

Are fires allowed on Mackenzie Beach?

Yes, small fires are allowed on the beach away from the cabins and below the high tide line until 11pm. Remember to put out the fire, and pack out what you pack in. Beach fires may be banned at anytime if fire restrictions are put in place by the District during the dry summer season.

Can I use my drone?

Please refer to the District of Tofino website for up to date regulations regarding drone use.

Can I use fireworks?

In the District of Tofino, a person who is eighteen (18) years or older may use Consumer Fireworks between the hours of 5:00 p.m. and midnight on January 1, July 1, July 4, October 31, December 31 of any year.