Frequently Asked Questions
Do you provide WiFi?
We do offer free WiFi to all cabin and RV guests. The free wireless will disconnect after approximately 30 minutes but guests can log back in as many times a day as they like. Paid options are available via paypal if guests need a longer continuous block of time but the speed is no different than the free option. Please note that being on the west coast of Vancouver Island in a remote community like Tofino, we do not have the access to a fiber optic network as of yet. Last year we spent over $20K on upgrading our internal network so we can plug in to the fiber optic network when it arrives in the future. Until then the fastest speed we can achieve here is about 1/10th of what you can get in a city center. Please bear with us until we can plug into the new network that is coming in the future. Until then, unplug and enjoy all that the west coast and Crystal Cove Beach Resort has to offer.
What is your cancellation/changes policy?
For advanced bookings there is a 3 night minimum during peak season and 2 night minimum during low season. A credit card deposit is required at time of booking for cabins and full payment is required for RV Park reservations. Notice of intent to cancel must be received 14 days prior to arrival date for refund less a $40 administration fee. There are no refunds within 14 days of arrival or for early departure.
Are you pet friendly?
Yes, we are pet friendly in all our cabins. There is a $25 fee per pet, per visit (not per night). We will supply towels, bowls and a blanket for your pet to use while you stay with us. View all our pet-friendly amenities.
Is there a minimum nights stay?
There is a 3 night minimum for reservations during peak season and on all holidays and long weekends (including spring break). There is a 2 night minimum at all other times.
Is there a restaurant on site?
We do not have a restaurant on site, however there are many great restaurants close by and all our cabins are equipped with kitchens. We do have a coffee bar on site that serves Starbucks coffee and snacks (cookies, mufffins, etc.).
Do your cabins have cable TV?
Yes, all of our cabins have cable television and a DVD player. DVDs are complimentary to borrow from the office. View the complete list of cabin amenities here.
How far from Tofino is Crystal Cove?
We are 3 km from the town of Tofino.
How far is Long Beach?
Pacific Rim National Park and the famous Long Beach is approximately 10 km from Crystal Cove.
Is the ocean warm enough to swim in?
The ocean temperature ranges from 7-14 degrees Celcius (44-58 degrees Fahrenheit). Wetsuits required.
Do you offer tent sites in the RV Park?
Our R.V. Park caters specifically to recreational vehicles only and for this reason we are unable to accommodate tent camping within our facility.
Is there a swimming pool or communal hot tub?
Some cabins have private hot tubs, and the Rainforest cabins have access to two large shared hot tubs. There is no swimming pool or communal hot tub.
Can you provide playpens and high chairs?
Yes, if you require a playpen or high chair, please be sure to make this request when you make your reservation. View the complete list of cabin amenities here.
Do you provide cooking utensils?
All our kitchens are well equipped with everything you need for cooking. All cabins also have a BBQ. View the complete list of cabin amenities here.
Do I need to bring linens, towels, cookware, firewood, propane, etc?
We provide all necessary towels, linens, cookware, firewood, propane, etc. View the complete list of cabin amenities here.
Is there a grocery store close by? Liquor store?
Groceries can be purchased in town, or just across the road from Crystal Cove.
Beer, wine and spirits can be purchased in town.
Are fires allowed on Mackenzie Beach?
Yes, small fires are allowed on the beach away from the cabins and below the high tide line until 11pm. Remember to put out the fire, and pack out what you pack in.